Traveling alone at night, I bought a Peter Pan bus ticket in Providence RI for a trip to Woods Hole Mass. The Boston bus was supposed to pick up WH passengers in Bourne for the trip to WH.
The Providence bus dropped me off in a dark parking lot in Bourne. The Providence bus never came; it had already left for WH. The dispatcher told me to take a $75 taxi to WH. When I refused he made the bus come back to pick me up.
By then when I was dropped in WH the ferry for my next part of the trip had left and I was left alone at night with no place to go.
There was no coordination between the busses. What a disaster - the picture of incompetence.
Product or Service Mentioned: Peter Pan Bus Lines Bus Service.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Let the company propose a solution.
I didn't like: Horrible service.