Not resolved
Customer service
Level of Comfort
Product or Service Quality

Traveling alone at night, I bought a Peter Pan bus ticket in Providence RI for a trip to Woods Hole Mass. The Boston bus was supposed to pick up WH passengers in Bourne for the trip to WH.

The Providence bus dropped me off in a dark parking lot in Bourne. The Providence bus never came; it had already left for WH. The dispatcher told me to take a $75 taxi to WH. When I refused he made the bus come back to pick me up.

By then when I was dropped in WH the ferry for my next part of the trip had left and I was left alone at night with no place to go.

There was no coordination between the busses. What a disaster - the picture of incompetence.

Product or Service Mentioned: Peter Pan Bus Lines Bus Service.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

I didn't like: Horrible service.

  • Worst Service
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like