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I had a family emergency and had to travel from Brattleboro Vt to Long Island Ny. This trip is very complex and is always very hard to plan out. First, I have to find a way to get to springfield MA from VT. I take the bus to NY, then I have to take Long Island RR to my...
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1.3
#1347978
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Today I was planning on taking a bus up to my girlfriend in Pittsfield. She was going to drive down here here after ending her 12 hour work shift, and I was going to surprise her by helping her make the drive down. We are long distance and every minute with her counts....
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#1336501
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Peter Pan Bus Lines - Ignorant bus drivers that want to be punched in the face.

Peter pan goes *** to drive buses.
#1327228
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I booked a ticket from Hyannis, Ma on Sunday July 29,2018...they cancelled my bus.. the said it was a mechanical, it I was the only passenger, so I know it was just not cost effective for,them to run the bus...I had to then have my family drive me to South Station...no...
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1.5
I didn't like
  • Horrible service
  • No contact for the refund department
  • Having to buy a second ticket to not fix the issue
#1322748
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I am a tourist and was trying to book tickets from Washington DC to New York on the Peter Pan Bus website. Unfortunately, because I have a foreign card, the payment wasn't able to go through. I rang the customer help line as I was unsure of the problem, and that were...
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5.0
#1288522
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Peter Pan Bus Lines - Website overcharges! Beware'

I tried for 3 days to purchase online tickets from Boston to New York, but the total was off by $15. I wanted the $23, 8 a.m. ticket to New York and the $19, 4 p.m. ticket back to Boston. That's pretty simple math, but my balance kept totaling to $57! Even with fees it shouldn't be that much. Waiting on the phone for over 45 minutes for the to tell me their system was down....down for 3 days?!
#1287515
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If u ever get the 6:15 pm bus in the evening bus never ever leaves on time u will either have to wait 30 minutes to an hour before the bus leaves . Custom service sucks they wait until you boarding the bus to tell u that this bus will be leaving late .
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1.2
#1259178
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On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without having any idea of how to get to newbedford mass, bus driver itzhac Manor a great and kind heart person after confirming with his dispatcher "Steve"...
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5.0
#1229773
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Don't use this stop or bus if you want to get to Boston Logan. I had purchased online an 8pm ticket. Driver "rolled" (per dispatcher) right by me, did not stop while my daughter tried to cut him off at stop sign. He did not stop for her despite honking and yelling! And...
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#1201175
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Contact Peter Pan Bus Lines

Mailing Address:
Peter Pan Bus Lines
PO BOX 1776
Springfield , MA 01103
Phone:
(800) 343-9999
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Peter Pan Bus Lines Products and Services

A. Riley is A. Holey. This guy does his best to humilate people. I've seen him in action 3 times. Pulling people out of line and making them wait off to the side. I saw him call the cops on some guy and throw him off the bus because he "asked too many questions." It...
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1.7
#1181519
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