Peter Pan Bus Lines Reviews and Complaints | peterpanbus.com @ Pissed Consumer

Most helpful review

New Reviewer

Apr 20, 2022 Lisa O Wav

Not a very professional driver. I will never take Peter Pan again!

1.0

He was rude.The driver was not a good communicator. I will never ride Peter Pan again. The was obnoxius

User's recommendation: Do not take Peter Pan Bus again.Bus driver is rude. Tried to communicate him with no luck.

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#3501505

Location

New York, New York

Preferred solution

Let the company propose a solution

New Reviewer

May 26, 2022 Martha G Mnw

May 26, 2022 Help! Can't reach live Rep to report dangerous trip happening still at 4:21.Please Someone!

Emergency Dangerous driver carrying passengers to to Boston from Hartford, 2:30 departure. We are presently traveling Eastbound on I-90- MA TNPKE. DO SOMETHING!!!

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#3612540

Location

Boston, Massachusetts

New Reviewer

Jan 23, 2022 Julissa P Vnh

Reclamo

NAlgunos motoristas no son cordiales y discriminan a los latinos, estaba en la puerta del bus tocándole la puerta al motorista era exactamente la hora de salida del bus yo le mostré en mi teléfono el número de tickets y ella se hizo que no me vio salir de donde estaba...

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#3281731

Location

Washington, District Of Columbia

Pros

Finalmente llegar a mi destino
Accesible

Preferred solution

Apology

New Reviewer

Dec 09, 2021 Sheanell B

Change date

I booked the wrong date tried to have it changed was told i have too pay a fee or loose my money...will never travel with them again

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#3140227

Location

Baltimore, Maryland

Loss

$84

Preferred solution

Change my date

New Reviewer

Nov 10, 2021 Monika K Apl

Help with booking tickets for tomorrow Nov. 11

Hi, I have an account and have successfully used Peter Pan in the past. When I tried to make a reservation for 2 tickets for tomorrow, Nov. 11, from Boston Logan to Woods Hole at 09:30am, your system does not finish the booking. I have a valid cc in your system, but it will not let me finish the reservation/payment. Please help me! Thank you very much! Best regards, Monika Knutsson

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#3054121

Location

New York, New York

Nov 08, 2021 PissedConsumer3049560 of Ashburn, VA

Their services

4.4

They are good people. They sort out immediately and to the best of satisfaction. Their higher level staff is very cooperative but drivers at the terminal are very rude. They don't bother to tell even where the bus is going. Particularly at Washington DC .

User's recommendation: Definitely.

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#3049560

Location

Ashburn, Virginia

Pros

Bus is clean and good

Cons

Bus drivers are completely miserable

Nov 03, 2021 PissedConsumer3033981 of Brooklyn, NY

Bus never showed up

I was scheduled for the 10:30 from Woods Hole to Boston South Station today. The bus never showed up. I am looking for a refund

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#3033981

Location

Brooklyn, New York

New Reviewer

Oct 01, 2021 Shawn P Siz

Guy the wrong way tell me the wrong reason tell me the wrong boss tell me everything wrong

1.2

let you know what time the bus is going out she told me this afternoon was going out this morning I've been here since 8 sucked up and I should sue your companyesy

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#2925064

Pros

Dirt cheap but for a reason

Cons

Horrible customer service

Preferred solution

Full refund

Jul 21, 2021 PissedConsumer2701831 of Pawtucket, RI

The man that's supposed to be selling tickets and serving the public was gone for over half hour BEFORE the office was supposed to close. I couldnt get a ticket with the discount they so much advertis

1.0

No dispatcher, no driver to tell you Nothing. nobody in Springfield Union Station to talk to. I couldn't get my ticket for tomorrow w the advertised discounts. SHAME ON PETER PAN AND THEIR MEDIOCRE STAFF &;;;;;;;;;;;;;;;;;; SERVICES.

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#2701831

Location

Pawtucket, Rhode Island

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New Reviewer

Jul 05, 2021 Augustine P Kjs

Need to speak with customer service agent

Lost return ticket to NY from Boston, MA. Need new ticket & date of return changed! Ticket #0493251**** Issued to: Augustine Planas (Senior) From NY to Boston Need return ticket & change return From July 9 to July 11 at 4pm Please call with information! Thank you!

User's recommendation: Get a live person on phone.

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#2658298

Pros

Eventually getting to my destination

Cons

Horrible customer service

Preferred solution

Deliver product or service ordered

Jun 20, 2021 PissedConsumer2623323 of Bowie, MD

Poor *** customer service

1.4

You can never reach anyone via phone or the internet. Damn, why claim to have these services, and none are available to help. PP is no better than Greyhound!

User's recommendation: HELP!

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#2623323

Location

Bowie, Maryland

Jun 12, 2021 PissedConsumer2605751 of East Falmouth, MA

Refund/change policy

3.0

My flight out of Logan was canceled, however, since I only found out about it within the final 2 hours before I was to take the bus, I cannot get either a refund or change the ticket. It's just gone. I've used Peter Pan and it's predecessor, Bonanza for 30 years, and the service has just gotten worse and worse. The drivers are fine. But clearly the attitude from ccorporate is how can we extract as much money from our customers as possible.

User's recommendation: don't buy your ticket untll you see the bus.

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#2605751

May 24, 2021 PissedConsumer2569377 of Towson, MD

Reschedule

1.0

No one from Peter pan was working at the location I was trying to get bus from and the staff from greyhound were extremely rude and did not assist. Not only did I miss my bus but I also lost money. I can't even get a refund and would like someone to call me to reschedule my bus ticket for tomorrow

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#2569377

Location

Towson, Maryland

New Reviewer

Apr 16, 2021 Brooke S Njf

People smoking on bus

1.0

About 1HR and 50min into the ride from nyc to Baltimore/ Washington DC (3:00pm we took off from nyc) two females were smoking cigarettes in the bathroom, loud the whole ride, and had there kid playing video games loud on the speaker and the bus driver did nothing then when we were 15 min away from the Baltimore station they started smoking again... so when we arrived I didnt know who was smoking but I found the driver in front of the bus and started to tell him and the two females over heard me and ended up threatening me hence with a kid ! Talking about whats that going to do &;;;;;;;;;;;;;; Ill slap tf outta you and guess what the two people (driver and person who worked there) did nothing about it

User's recommendation: Don’t book !!

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#2507095

Location

New York, New York

Service

Peter Pan Bus Lines Bus Service

Pros

Dirt cheap but for a reason

Cons

Worse service ever robbers

Loss

$50

Preferred solution

Full refund

New Reviewer

Aug 14, 2020 Rahmel C

Ticket information

I purchased a ticket on line for today to travel and I have a confirmation number #460**** But its not letting me get the digital ticket on my phone

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#2116005

Service

Peter Pan Bus Lines Bus Ticket Booking

Preferred solution

Let the company propose a solution

New Reviewer

May 14, 2020 Jessica B Jpx

I want to go to never land

I want to go to never land for 2 weeks

User's recommendation: Idk.

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#1925629

Location

Minneapolis, Minnesota

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Cleanliness	3/5
Number of Destinations	2/5
Level of Comfort	2/5
Price Affordability	2/5
Diversity of Products or Services	2/5

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