I am a tourist and was trying to book tickets from Washington DC to New York on the Peter Pan Bus website. Unfortunately, because I have a foreign card, the payment wasn't able to go through. I rang the customer help line as I was unsure of the problem, and that were...Read more
Peter Pan Bus Lines - Website overcharges! Beware'
I tried for 3 days to purchase online tickets from Boston to New York, but the total was off by $15. I wanted the $23, 8 a.m. ticket to New York and the $19, 4 p.m. ticket back to Boston. That's pretty simple math, but my balance kept totaling to $57! Even with fees it shouldn't be that much. Waiting on the phone for over 45 minutes for the to tell me their system was down....down for 3 days?!
If u ever get the 6:15 pm bus in the evening bus never ever leaves on time u will either have to wait 30 minutes to an hour before the bus leaves . Custom service sucks they wait until you boarding the bus to tell u that this bus will be leaving late .Read more
On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without having any idea of how to get to newbedford mass, bus driver itzhac Manor a great and kind heart person after confirming with his dispatcher "Steve"...Read more
Don't use this stop or bus if you want to get to Boston Logan. I had purchased online an 8pm ticket. Driver "rolled" (per dispatcher) right by me, did not stop while my daughter tried to cut him off at stop sign. He did not stop for her despite honking and yelling! And...Read more
A. Riley is A. Holey. This guy does his best to humilate people. I've seen him in action 3 times. Pulling people out of line and making them wait off to the side. I saw him call the cops on some guy and throw him off the bus because he "asked too many questions." It...Read more
Peter Pan Bus Lines - Best bus ride ever
Bus was clean driver very professional nice and smooth ride.
I had a trip from New York to Boston after Thanksgiving. I was supposed to take another Peter Pan bus from Boston to Framingham, MA (my last destination). Because of traffic (of course it happens on holidays and it’s not your customers fault) I couldn’t arrive on time...Read more
Peter Pan Bus Lines - Rude driver
Very unsatisfied with this driver.Extremely rude person doesn't know how to communicate.Very unprofessional.Only thing he knows is how to chew his gum
The driver was so rude.He doesn't know how to talk, he's unprofessionalism was on level 100.This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes.Driver doesn't even announce where he is...Read more
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