Peter Pan Bus Lines
Peter Pan Bus Lines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peter Pan Bus Lines has 1.8 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Peter Pan Bus Lines to a friend or colleague.
- Rating Distribution
Pros: Dirt cheap but for a reason, Eventually getting to my destination, Nil.
Cons: Horrible customer service, Bus drivers are completely miserable, Having to buy a second ticket to not fix the issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peter Pan Bus Lines has 1.8 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Peter Pan Bus Lines to a friend or colleague.
- Rating Distribution
Pros: Dirt cheap but for a reason, Eventually getting to my destination, Nil.
Cons: Horrible customer service, Bus drivers are completely miserable, Having to buy a second ticket to not fix the issue.Recent recommendations regarding this business are as follows: "I would not recommend PeterPan", "Provide a telephone number.", "I don't recommend anyone to travel with them they don't care about customers.", "Go elsewhere", "I think I have been scammed by peterpan bus line".
Most users ask Peter Pan Bus Lines for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Reseda, California
Request cancelation
I apologize because I didn't mean to connect with Pissed Consumer
It's so easy to mess up when ur a novice navigating your way through the internet, etc. so my apologies to Peter Pan
Sincerely
Maureen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst service
I had a reservation/ticket on PeterPan Bus to go to Hyannis from Boston Logan airport on February 16th, Sunday at 11:45 am. I arrived to Boston Logan airport at 10:15 am on JerBlue flight from West Palm Beach.
I was at designated bus stop gate 110 at terminal C at 11:15am. I waited there until 12:30pm until I saw PeterPan bus which I had to top the bus by waving the bus driver, He told me that he is not picking up passenger due to bad weather. Two other bus went by until 1:30pm without stopping. Finally, I bought a ticket on on Plymouth and Brockton bus ticket, arrived at at Hyannis bus station.
I saw there are six PeterPan buses standing idle, no drivers. I asked PeterPan to refund, they denied stating all their bus was running. They even told me that bus driver said there was no passenger at terminal C on that day. This was a total lie.
I would not recommend PeterPan. Do not use PeterPan find alternate bus line, you will receive far better service as I received from Plymouth and Brockton Bus.
Preferred solution: Full refund
User's recommendation: I would not recommend PeterPan
New York, New York
I need Customer Srtvice please assist me. Thank you
My first with Peter Pan. Trail ways directed me to you for Direct transportation from Philadelphia, Pa.
To. Queens Village, Round Trip from 3/21/25 to 3/28/35
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Philadelphia, Pennsylvania
Change my time if departure
Im sorry nothing happened I will keep my travel arrangements Im fine everything is ok.
I depart from silver springs Sunday at 6 pm back to Philadelphia. On Peter Pan bus everything is fine.
The travel was great and safe thank you.
This is my first ride never took this bus but the service was great and people were very helpful leaving Philly and getting to silver springs md. Its a great trip here and staying safe with family and friends thank you
Brooklyn, New York
Over buy tlcket
Wen I tried to buy a ticket, the sistem keep tell me any problem with a payment , wen finally bought I relised I over bought 2 ticke , I licke refund for one ticket.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo change my ticket
I booked the rang date I wanted to leave providence down on the 7 of August time 6:10 to new york. and leave from new york on the 9 of August 3:00 o'clock to providence downtown
Preferred solution: Change date
Broadview Heights, Ohio
Question about my reservation 707**** to Cape Cod
reservation #707****
I was trying to reach someone to update my reservation above to include 1 piece of luggage.
Didn't know how to update it online and could not find a telephone number to call.
If someone could update my reservation,
I would greatly appreciate sit.
Thanks,
Sherri Cox
User's recommendation: Provide a telephone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service don't recommend
Horrible customer service. I purchased ticket from PHIL to NYC by mistake it was supposed to be NYC to PHIL.
Right after the purchasing I called them they never receive calls then I emailed them to change the dentation. They replied me back they can't do that. I requested them to refund the ticket so I can re-purchase. They replied back they won't do that.
I used to travel with them since they are on the business but for their poor customer service looks like I won't be travelling anymore. They market themselves with free WI-FI on board so far in 5 years I never saw their Wi-Fi working.
It never bothered me as I use my own cell data. But oh boy their customer service don't recommend anyone travel with them.
Preferred solution: Full refund
User's recommendation: I don't recommend anyone to travel with them they don't care about customers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Horrible customer service
Rude customer service employee at south station between 1-1:30pm. I had mentioned to my disabled brother to please give the phone to the gentleman working there.
He refused to take the phone after explaining I was his guardian and would explain his condition better. He walked away and now my brother is stranded there.
Please contact me immediately as my brother is now left stranded at south station, thank you! 978-884-****
- Horrible customer service at south station
Preferred solution: Full refund
User's recommendation: None until this issue is resolved
Bellevue, Washington
Pissed off
Not only was this bus late but was delayed enroute I asked the driver to let me off on Fort Lee and she laughed and refused. I missed an important client appointment and $$$ and shes STILL making her way half *** backwards to NYC after crossing bridge into NJ. What is wrong with this company???
User's recommendation: Go elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Naperville, Illinois
I booked for ticket they debited me , they didn't send me my ticket
I booked for ticket they debited me , they didn't send me my ticket to my email,no confirmation number, nothing, please how I get my confirmation number or how do cancel the tickets
User's recommendation: I think I have been scammed by peterpan bus line
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTo change ticket data
Change ticket date from February 2 to February 8 I am scheduled to take the bus on February 2,2023 however, I would like to change the date to February 8,3023
- Peter pan is great
- No complaints from
Preferred solution: Have the date change from February 2,2023 to February 8,2023
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Lost laptop
My son left his laptop at terminal 69 of the Peter Pan bus terminal in New York City. Can someone help us look for it?
Its his work laptop.
It would be greatly appreciated!
Christine Campbell
484-553-****
Preferred solution: The laptop back terminal 69
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
May 26, 2022 Help! Can't reach live Rep to report dangerous trip happening still at 4:21.Please Someone!
Emergency Dangerous driver carrying passengers to to Boston from Hartford, 2:30 departure. We are presently traveling Eastbound on I-90- MA TNPKE. DO SOMETHING!!!
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Verified Reviewer |
New York, New York
Not a very professional driver. I will never take Peter Pan again!
He was rude.The driver was not a good communicator. I will never ride Peter Pan again. The was obnoxius
Preferred solution: Let the company propose a solution
User's recommendation: Do not take Peter Pan Bus again.Bus driver is rude. Tried to communicate him with no luck
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Verified Reviewer |
Washington, District Of Columbia
Reclamo
NAlgunos motoristas no son cordiales y discriminan a los latinos, estaba en la puerta del bus tocándole la puerta al motorista era exactamente la hora de salida del bus yo le mostré en mi teléfono el número de tickets y ella se hizo que no me vio salir de donde estaba parqueada sin importarle que al arrancar el bus nos pagssobredosisia vamordeslizamiento si no le yomporreal academia de bellas artes, te acercarse alabamauna edicióntucacaión físicahijoun Dmyo la cPlaza bursátil nitémericanatosí poseeta esun porsen un hablado dmi todosamar la atonción paraca qtu la motociclista nos defrascouna cacedro eso Ftu mcomo adelapuesta iniciales Qué Naciones Unidas detener y de nuevosistema operativoholazo que pecado nortesistema Operativo Vio. eso no es justo porque nosotros paginaamores no nos esbroncearse llefurgonetao gratis. Este FuAnguila númeroero el autoautobús #781 Sch 8741 columnaa virgeniníun Delaware lavadotunoanuncioun CC unuevoa Ytrabayo
- Accesible
- Finalmente llegar a mi destino
Preferred solution: Apology
About
, , , ,
Peter Pan Bus Lines, Inc. is a large privately owned intercity transportation provider. The company was founded by Peter Carmine Picknelly in 1933. Its headquarters is based in Springfield, Massachusetts, United States of America. Peter Pan Bus Lines offers charter rentals, group travels, college and corporate shuttle bus services, garage services, and full fleet repair and preventive maintenance. The company also provides package shipping and motorcoach services. There are economical and multi-ride commuter packages to daily service to Connecticut, Massachusetts, Rhode Island, and New York. Peter Pan Bus Lines fleet of buses numbers 300 vehicles. It employs over 700 specialists. Customer service is available round the clock.
Peter Pan Bus Lines is ranked 33 out of 208 in Buses category
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