Most helpful review

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Verified Reviewer
New Reviewer

Not a very professional driver. I will never take Peter Pan again!

He was rude.The driver was not a good communicator. I will never ride Peter Pan again. The was obnoxius

User's recommendation: Do not take Peter Pan Bus again.Bus driver is rude. Tried to communicate him with no luck.

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ID
#3501505 Review #3501505 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Let the company propose a solution
New Reviewer

May 26, 2022 Help! Can't reach live Rep to report dangerous trip happening still at 4:21.Please Someone!

Emergency Dangerous driver carrying passengers to to Boston from Hartford, 2:30 departure. We are presently traveling Eastbound on I-90- MA TNPKE. DO SOMETHING!!!
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ID
#3612540 Review #3612540 is a subjective opinion of poster.
Location
Boston, Massachusetts

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Verified Reviewer
New Reviewer

Reclamo

NAlgunos motoristas no son cordiales y discriminan a los latinos, estaba en la puerta del bus tocándole la puerta al motorista era exactamente la hora de salida del bus yo le mostré en mi teléfono el número de tickets y ella se hizo que no me vio salir de donde estaba...
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ID
#3281731 Review #3281731 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • Finalmente llegar a mi destino
  • Accesible
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Change date

I booked the wrong date tried to have it changed was told i have too pay a fee or loose my money...will never travel with them again
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ID
#3140227 Review #3140227 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$84
Preferred solution
Change my date

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Verified Reviewer
New Reviewer

Help with booking tickets for tomorrow Nov. 11

Hi, I have an account and have successfully used Peter Pan in the past. When I tried to make a reservation for 2 tickets for tomorrow, Nov. 11, from Boston Logan to Woods Hole at 09:30am, your system does not finish the booking. I have a valid cc in your system, but it will not let me finish the reservation/payment. Please help me! Thank you very much! Best regards, Monika Knutsson
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ID
#3054121 Review #3054121 is a subjective opinion of poster.
Location
New York, New York

Their services

They are good people. They sort out immediately and to the best of satisfaction. Their higher level staff is very cooperative but drivers at the terminal are very rude. They don't bother to tell even where the bus is going. Particularly at Washington DC .

User's recommendation: Definitely.

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ID
#3049560 Review #3049560 is a subjective opinion of poster.
Location
Ashburn, Virginia
Pros
  • Bus is clean and good
Cons
  • Bus drivers are completely miserable

Bus never showed up

I was scheduled for the 10:30 from Woods Hole to Boston South Station today. The bus never showed up. I am looking for a refund
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ID
#3033981 Review #3033981 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Guy the wrong way tell me the wrong reason tell me the wrong boss tell me everything wrong

let you know what time the bus is going out she told me this afternoon was going out this morning I've been here since 8 sucked up and I should sue your companyesy
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ID
#2925064 Review #2925064 is a subjective opinion of poster.
Pros
  • Dirt cheap but for a reason
Cons
  • Horrible customer service
Preferred solution
Full refund

The man that's supposed to be selling tickets and serving the public was gone for over half hour BEFORE the office was supposed to close. I couldnt get a ticket with the discount they so much advertis

No dispatcher, no driver to tell you Nothing. nobody in Springfield Union Station to talk to. I couldn't get my ticket for tomorrow w the advertised discounts. SHAME ON PETER PAN AND THEIR MEDIOCRE STAFF &;;;;;;;;;;;;;;;;;; SERVICES.
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ID
#2701831 Review #2701831 is a subjective opinion of poster.
Location
Pawtucket, Rhode Island
New Reviewer

Need to speak with customer service agent

Lost return ticket to NY from Boston, MA. Need new ticket & date of return changed! Ticket #0493251**** Issued to: Augustine Planas (Senior) From NY to Boston Need return ticket & change return From July 9 to July 11 at 4pm Please call with information! Thank you!

User's recommendation: Get a live person on phone.

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ID
#2658298 Review #2658298 is a subjective opinion of poster.
Pros
  • Eventually getting to my destination
Cons
  • Horrible customer service
Preferred solution
Deliver product or service ordered

Poor *** customer service

You can never reach anyone via phone or the internet. Damn, why claim to have these services, and none are available to help. PP is no better than Greyhound!

User's recommendation: HELP!

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ID
#2623323 Review #2623323 is a subjective opinion of poster.
Location
Bowie, Maryland

Refund/change policy

My flight out of Logan was canceled, however, since I only found out about it within the final 2 hours before I was to take the bus, I cannot get either a refund or change the ticket. It's just gone. I've used Peter Pan and it's predecessor, Bonanza for 30 years, and the service has just gotten worse and worse. The drivers are fine. But clearly the attitude from ccorporate is how can we extract as much money from our customers as possible.

User's recommendation: don't buy your ticket untll you see the bus.

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ID
#2605751 Review #2605751 is a subjective opinion of poster.

Reschedule

No one from Peter pan was working at the location I was trying to get bus from and the staff from greyhound were extremely rude and did not assist. Not only did I miss my bus but I also lost money. I can't even get a refund and would like someone to call me to reschedule my bus ticket for tomorrow
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ID
#2569377 Review #2569377 is a subjective opinion of poster.
Location
Towson, Maryland

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Verified Reviewer
New Reviewer

People smoking on bus

About 1HR and 50min into the ride from nyc to Baltimore/ Washington DC (3:00pm we took off from nyc) two females were smoking cigarettes in the bathroom, loud the whole ride, and had there kid playing video games loud on the speaker and the bus driver did nothing then when we were 15 min away from the Baltimore station they started smoking again... so when we arrived I didnt know who was smoking but I found the driver in front of the bus and started to tell him and the two females over heard me and ended up threatening me hence with a kid ! Talking about whats that going to do &;;;;;;;;;;;;;; Ill slap tf outta you and guess what the two people (driver and person who worked there) did nothing about it

User's recommendation: Don’t book !!

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ID
#2507095 Review #2507095 is a subjective opinion of poster.
Location
New York, New York
Service
Peter Pan Bus Lines Bus Service
Pros
  • Dirt cheap but for a reason
Cons
  • Worse service ever robbers
Loss
$50
Preferred solution
Full refund
New Reviewer

Ticket information

Peter Pan Bus Lines - Ticket information
I purchased a ticket on line for today to travel and I have a confirmation number #460**** But its not letting me get the digital ticket on my phone
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ID
#2116005 Review #2116005 is a subjective opinion of poster.
Service
Peter Pan Bus Lines Bus Ticket Booking
Preferred solution
Let the company propose a solution
New Reviewer

I want to go to never land

I want to go to never land for 2 weeks

User's recommendation: Idk.

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ID
#1925629 Review #1925629 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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