Peter Pan Bus Lines
Peter Pan Bus Lines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peter Pan Bus Lines has 1.7 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Peter Pan Bus Lines to a friend or colleague.
- Rating Distribution
Pros: Dirt cheap but for a reason, Eventually getting to my destination, Nil.
Cons: Horrible customer service, Bus drivers are completely miserable, Having to buy a second ticket to not fix the issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peter Pan Bus Lines has 1.7 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Peter Pan Bus Lines to a friend or colleague.
- Rating Distribution
Pros: Dirt cheap but for a reason, Eventually getting to my destination, Nil.
Cons: Horrible customer service, Bus drivers are completely miserable, Having to buy a second ticket to not fix the issue.Recent recommendations regarding this business are as follows: "Provide a telephone number.", "I don't recommend anyone to travel with them they don't care about customers.", "Go elsewhere", "I think I have been scammed by peterpan bus line", "None until this issue is resolved".
Most users ask Peter Pan Bus Lines for the refund as a solution to their issues.
Consumers are not pleased with Quality of Accommodation and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Question about my reservation 707**** to Cape Cod
User's recommendation: Provide a telephone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo change my ticket
Preferred solution: Change date
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service don't recommend
Horrible customer service. I purchased ticket from PHIL to NYC by mistake it was supposed to be NYC to PHIL.
Right after the purchasing I called them they never receive calls then I emailed them to change the dentation. They replied me back they can't do that. I requested them to refund the ticket so I can re-purchase. They replied back they won't do that.
I used to travel with them since they are on the business but for their poor customer service looks like I won't be travelling anymore. They market themselves with free WI-FI on board so far in 5 years I never saw their Wi-Fi working.
It never bothered me as I use my own cell data. But oh boy their customer service don't recommend anyone travel with them.
Preferred solution: Full refund
User's recommendation: I don't recommend anyone to travel with them they don't care about customers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsHorrible customer service
- Horrible customer service at south station
Preferred solution: Full refund
User's recommendation: None until this issue is resolved
Pissed off
User's recommendation: Go elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Naperville, IllinoisI booked for ticket they debited me , they didn't send me my ticket
User's recommendation: I think I have been scammed by peterpan bus line
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTo change ticket data
- Peter pan is great
- No complaints from
Preferred solution: Have the date change from February 2,2023 to February 8,2023
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkLost laptop
Preferred solution: The laptop back terminal 69
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsMay 26, 2022 Help! Can't reach live Rep to report dangerous trip happening still at 4:21.Please Someone!
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Verified Reviewer | New York, New YorkNot a very professional driver. I will never take Peter Pan again!
Preferred solution: Let the company propose a solution
User's recommendation: Do not take Peter Pan Bus again.Bus driver is rude. Tried to communicate him with no luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington, District Of ColumbiaReclamo
NAlgunos motoristas no son cordiales y discriminan a los latinos, estaba en la puerta del bus tocándole la puerta al motorista era exactamente la hora de salida del bus yo le mostré en mi teléfono el número de tickets y ella se hizo que no me vio salir de donde estaba parqueada sin importarle que al arrancar el bus nos pagssobredosisia vamordeslizamiento si no le yomporreal academia de bellas artes, te acercarse alabamauna edicióntucacaión físicahijoun Dmyo la cPlaza bursátil nitémericanatosí poseeta esun porsen un hablado dmi todosamar la atonción paraca qtu la motociclista nos defrascouna cacedro eso Ftu mcomo adelapuesta iniciales Qué Naciones Unidas detener y de nuevosistema operativoholazo que pecado nortesistema Operativo Vio. eso no es justo porque nosotros paginaamores no nos esbroncearse llefurgonetao gratis. Este FuAnguila númeroero el autoautobús #781 Sch 8741 columnaa virgeniníun Delaware lavadotunoanuncioun CC unuevoa Ytrabayo
- Accesible
- Finalmente llegar a mi destino
Preferred solution: Apology
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Verified Reviewer | Baltimore, MarylandChange date
Preferred solution: Change my date
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkHelp with booking tickets for tomorrow Nov. 11
Their services
- Bus is clean and good
- Bus drivers are completely miserable
User's recommendation: Definitely
Guy the wrong way tell me the wrong reason tell me the wrong boss tell me everything wrong
- Dirt cheap but for a reason
- Horrible customer service
Preferred solution: Full refund
Bus never showed up
About
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Peter Pan Bus Lines, Inc. is a large privately owned intercity transportation provider. The company was founded by Peter Carmine Picknelly in 1933. Its headquarters is based in Springfield, Massachusetts, United States of America. Peter Pan Bus Lines offers charter rentals, group travels, college and corporate shuttle bus services, garage services, and full fleet repair and preventive maintenance. The company also provides package shipping and motorcoach services. There are economical and multi-ride commuter packages to daily service to Connecticut, Massachusetts, Rhode Island, and New York. Peter Pan Bus Lines fleet of buses numbers 300 vehicles. It employs over 700 specialists. Customer service is available round the clock.
Peter Pan Bus Lines is ranked 33 out of 135 in Buses category
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