Anonymous
map-marker Broadview Heights, Ohio

Question about my reservation 707**** to Cape Cod

reservation #707**** I was trying to reach someone to update my reservation above to include 1 piece of luggage. Didn't know how to update it online and could not find a telephone number to call. If someone could update my reservation, I would greatly appreciate sit. Thanks, Sherri Cox
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User's recommendation: Provide a telephone number.

Yannick Y

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Verified Reviewer

To change my ticket

I booked the rang date I wanted to leave providence down on the 7 of August time 6:10 to new york. and leave from new york on the 9 of August 3:00 o'clock to providence downtown
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Preferred solution: Change date

Mehnaaz M

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Verified Reviewer

Bad customer service don't recommend

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Horrible customer service. I purchased ticket from PHIL to NYC by mistake it was supposed to be NYC to PHIL.

Right after the purchasing I called them they never receive calls then I emailed them to change the dentation. They replied me back they can't do that. I requested them to refund the ticket so I can re-purchase. They replied back they won't do that.

I used to travel with them since they are on the business but for their poor customer service looks like I won't be travelling anymore. They market themselves with free WI-FI on board so far in 5 years I never saw their Wi-Fi working.

It never bothered me as I use my own cell data. But oh boy their customer service don't recommend anyone travel with them.

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Loss:
$21

Preferred solution: Full refund

User's recommendation: I don't recommend anyone to travel with them they don't care about customers.

Vanessa H Len

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Verified Buyer
|

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Verified Reviewer
| map-marker Boston, Massachusetts

Horrible customer service

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Peter Pan Bus Lines - Horrible customer service
Rude customer service employee at south station between 1-1:30pm. I had mentioned to my disabled brother to please give the phone to the gentleman working there. He refused to take the phone after explaining I was his guardian and would explain his condition better. He walked away and now my brother is stranded there. Please contact me immediately as my brother is now left stranded at south station, thank you! 978-884-****
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Loss:
$40
Cons:
  • Horrible customer service at south station

Preferred solution: Full refund

User's recommendation: None until this issue is resolved

Anonymous
map-marker Bellevue, Washington

Pissed off

Not only was this bus late but was delayed enroute I asked the driver to let me off on Fort Lee and she laughed and refused. I missed an important client appointment and $$$ and shes STILL making her way half *** backwards to NYC after crossing bridge into NJ. What is wrong with this company???
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User's recommendation: Go elsewhere

Anonymous

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Verified Buyer
| map-marker Naperville, Illinois

I booked for ticket they debited me , they didn't send me my ticket

Peter Pan Bus Lines - I booked for ticket they debited me , they didn't send me my ticket
Peter Pan Bus Lines - I booked for ticket they debited me , they didn't send me my ticket - Image 2
I booked for ticket they debited me , they didn't send me my ticket to my email,no confirmation number, nothing, please how I get my confirmation number or how do cancel the tickets
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User's recommendation: I think I have been scammed by peterpan bus line

Albertina C Udt

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Verified Buyer

To change ticket data

Peter Pan Bus Lines - To change ticket data
Peter Pan Bus Lines - To change ticket data - Image 2
Change ticket date from February 2 to February 8 I am scheduled to take the bus on February 2,2023 however, I would like to change the date to February 8,3023
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Pros:
  • Peter pan is great
Cons:
  • No complaints from

Preferred solution: Have the date change from February 2,2023 to February 8,2023

Christine C Lhh

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Verified Reviewer
| map-marker New York, New York

Lost laptop

My son left his laptop at terminal 69 of the Peter Pan bus terminal in New York City. Can someone help us look for it? Its his work laptop. It would be greatly appreciated! Christine Campbell 484-553-****
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Preferred solution: The laptop back terminal 69

Martha G Mnw

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Verified Reviewer
| map-marker Boston, Massachusetts

May 26, 2022 Help! Can't reach live Rep to report dangerous trip happening still at 4:21.Please Someone!

Emergency Dangerous driver carrying passengers to to Boston from Hartford, 2:30 departure. We are presently traveling Eastbound on I-90- MA TNPKE. DO SOMETHING!!!
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Lisa O Wav

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Verified Reviewer
| map-marker New York, New York

Not a very professional driver. I will never take Peter Pan again!

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He was rude.The driver was not a good communicator. I will never ride Peter Pan again. The was obnoxius
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Preferred solution: Let the company propose a solution

User's recommendation: Do not take Peter Pan Bus again.Bus driver is rude. Tried to communicate him with no luck

Julissa P Vnh

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Verified Reviewer
| map-marker Washington, District Of Columbia

Reclamo

NAlgunos motoristas no son cordiales y discriminan a los latinos, estaba en la puerta del bus tocándole la puerta al motorista era exactamente la hora de salida del bus yo le mostré en mi teléfono el número de tickets y ella se hizo que no me vio salir de donde estaba parqueada sin importarle que al arrancar el bus nos pagssobredosisia vamordeslizamiento si no le yomporreal academia de bellas artes, te acercarse alabamauna edicióntucacaión físicahijoun Dmyo la cPlaza bursátil nitémericanatosí poseeta esun porsen un hablado dmi todosamar la atonción paraca qtu la motociclista nos defrascouna cacedro eso Ftu mcomo adelapuesta iniciales Qué Naciones Unidas detener y de nuevosistema operativoholazo que pecado nortesistema Operativo Vio. eso no es justo porque nosotros paginaamores no nos esbroncearse llefurgonetao gratis. Este FuAnguila númeroero el autoautobús #781 Sch 8741 columnaa virgeniníun Delaware lavadotunoanuncioun CC unuevoa Ytrabayo

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Pros:
  • Accesible
  • Finalmente llegar a mi destino

Preferred solution: Apology

Sheanell B

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Verified Reviewer
| map-marker Baltimore, Maryland

Change date

I booked the wrong date tried to have it changed was told i have too pay a fee or loose my money...will never travel with them again
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Loss:
$84

Preferred solution: Change my date

Monika K Apl

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Verified Reviewer
| map-marker New York, New York

Help with booking tickets for tomorrow Nov. 11

Hi, I have an account and have successfully used Peter Pan in the past. When I tried to make a reservation for 2 tickets for tomorrow, Nov. 11, from Boston Logan to Woods Hole at 09:30am, your system does not finish the booking. I have a valid cc in your system, but it will not let me finish the reservation/payment. Please help me! Thank you very much! Best regards, Monika Knutsson
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Anonymous
map-marker Ashburn, Virginia

Their services

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They are good people. They sort out immediately and to the best of satisfaction. Their higher level staff is very cooperative but drivers at the terminal are very rude. They don't bother to tell even where the bus is going. Particularly at Washington DC .
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Pros:
  • Bus is clean and good
Cons:
  • Bus drivers are completely miserable

User's recommendation: Definitely

Shawn P Siz

Guy the wrong way tell me the wrong reason tell me the wrong boss tell me everything wrong

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let you know what time the bus is going out she told me this afternoon was going out this morning I've been here since 8 sucked up and I should sue your companyesy
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Pros:
  • Dirt cheap but for a reason
Cons:
  • Horrible customer service

Preferred solution: Full refund

Anonymous
map-marker Brooklyn, New York

Bus never showed up

I was scheduled for the 10:30 from Woods Hole to Boston South Station today. The bus never showed up. I am looking for a refund
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About

Related Companies

FirstGroup, BoltBus, First Transit, Great Western Railway, TransPennine Express

Summary

Peter Pan Bus Lines, Inc. is a large privately owned intercity transportation provider. The company was founded by Peter Carmine Picknelly in 1933. Its headquarters is based in Springfield, Massachusetts, United States of America. Peter Pan Bus Lines offers charter rentals, group travels, college and corporate shuttle bus services, garage services, and full fleet repair and preventive maintenance. The company also provides package shipping and motorcoach services. There are economical and multi-ride commuter packages to daily service to Connecticut, Massachusetts, Rhode Island, and New York. Peter Pan Bus Lines fleet of buses numbers 300 vehicles. It employs over 700 specialists. Customer service is available round the clock.

Peter Pan Bus Lines reviews and complaints

Peter Pan Bus Lines is ranked 33 out of 135 in Buses category

Payment Methods

VISA

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