I am a tourist and was trying to book tickets from Washington DC to New York on the Peter Pan Bus website. Unfortunately, because I have a foreign card, the payment wasn't able to go through.
I rang the customer help line as I was unsure of the problem, and that were so helpful and polite. They were very accommodating and gave me much of their time, it felt like they genuinely cared and wanted to remedy the problem.
Though I was able to pay with my foreign card, since it wasn't my fault, they ensured that I was still about to get on the bus and arrive at my destination. I was very grateful for their service.
Product or Service Mentioned: Peter Pan Bus Lines Customer Care.
Reason of review: Good customer service.