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Bought a ticket from Ny to boston airport. 7am leave so i arrived 15 minutes before to ensure i get on the bus.

7am arrives and i was rudely turned away after being told i need a paper ticket' but i wasnt aware of this when i read the email. Missed my bus. So i went to the desk and got told to print one out which i did and i get to the ticket and it says the ticket has been swololled. I wasted 25 minutes doing that (email issue).

So i return to the desk and purchase a new ticket $45 so in total my bus journey cost me $100. I nearly missed my flight back to england.

Product or Service Mentioned: Peter Pan Bus Lines Bus Service.

Reason of review: Poor customer service.

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New York, New York, United States #1323078

I use Greyhound also and it is clear on the e-mail confirmation that the e-mail is not the ticket which must be printed for admittance on the bus. At some point Greyhound will hopefully do e-tickets that display on Smartphones.

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