Not resolved
1.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
1 comment

Bought a ticket from Ny to boston airport. 7am leave so i arrived 15 minutes before to ensure i get on the bus.

7am arrives and i was rudely turned away after being told i need a paper ticket' but i wasnt aware of this when i read the email. Missed my bus. So i went to the desk and got told to print one out which i did and i get to the ticket and it says the ticket has been swololled. I wasted 25 minutes doing that (email issue).

So i return to the desk and purchase a new ticket $45 so in total my bus journey cost me $100. I nearly missed my flight back to england.

Product or Service Mentioned: Peter Pan Bus Lines Bus Service.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
New York, New York, United States #1323078

I use Greyhound also and it is clear on the e-mail confirmation that the e-mail is not the ticket which must be printed for admittance on the bus. At some point Greyhound will hopefully do e-tickets that display on Smartphones.

You May Also Like