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Peter Pan Bus Lines Sanitary Conditions Review

I am a regular commuter travelling from Falmouth Ma to Boston South station. The 6.30 am bus fron Falmouth smelled of raw Sewerage. I mentioned it to the bus driver and all he said was" some people.. what can I tell you." This is a health hazard and should not be allowed to happen.Fix the ventilation in the bathrooms please.. it was a most unpleasant journey.
#795838
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I have booked tickets online in the past on Peter Pan's website and not had a problem. However last night I was booking a RT from Providence to NY and clicked to process the tickets and a sign came up asking if I wanted to leave the page. I clicked no (not know what...
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#769478
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Route schedzule charts a location along routde that i expected to get dropped off at. Driver, instead, took an entirely different road, i woke up an entire mile and a half away, during a thunderstorm(!!!!), from my drop-off spot. I asked driver why he didn't go down "...
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4.1
#707210
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Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour off. No big deal really. However new return trip ticket was a half hour off and now the 4 hour trip became an 8 hour trip with a layover in New Haven...
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1.0
I liked
  • Eventually getting to my destination
I didn't like
  • Dealing with customer service
  • Brainless policy
  • No contact for the refund department
#688238
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Peter Pan Bus Lines - Bus Service Review from Belchertown, Massachusetts

The bus was 45 mins late and I missed my appointment then to top it off when I asked to speak to the manager he was completely rude didn't even let me say one word just made a hand gesture for me to go away and catch my bus I was highly upset how unprofessional and unethical the manager was. I think that I should be compensated for his rude behavior and my time and money wasted I will be calling a higher management in the morning I do no tolerance rudeness
Belchertown, Massachusetts
#667656
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Peter Pan Bus Lines Staff Review

Driver was traveling into Hartford and was cutting cars off guy was a bad driver put turn signal on and just cut over pudding cars into other lanes
#661290
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Peter Pan Bus Lines Bus Service Review

The bus had a flat tire 35 minute delay, missed my flight at logan, wait 18 hrs for next flight at logan or buy a peter pan ticket home and drive my car back tomorrow. Public transport sucks, why didentbthe driver check his tires in the morning checkout. What other things do they miss?
2.7
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
#598028
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Peter Pan Bus monopoly of Woods Hole transportation to Boston had destroyed many people's plans again. July 16 bus from 12:01 pm went off with another bus. One to south station and one to Logan. The Logan bus started getting on fire. So everybody loses. I am...
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#511044
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this has been the worst bus ride ever ,the buses were late I never made it to my destination,they left me in Worcester @ 730 p.m. with my 2 year old and told me the next bus would arrive the next day,then the guy shut the door and locked us outside to sit there was no...
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Anonymous
traveler

The express bus from Boston to new York came 1:15 late, no one at the counter had any clear answer for passengers. I had a connecting bus from new York to DC and the superviso...

#451547
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I have used the peter pan bus service numerous times but on veterans day weekend (11/13/2011) they overbooked a bus by about 20 people. The bus was headed from springfield MA to boston MA. Since the bus I was to go on was fully booked, about 20 other people and myself...
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Anonymous
Peter Pan Bus Lines

We\'re sorry to hear about this inconvenience. Please connect with our customer department at 800-343-9999.

#274710
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