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The driver was so rude.He doesn't know how to talk, he's unprofessionalism was on level 100.This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes.Driver doesn't even announce where he is...
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1.0
#1143614
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Remember when you took a bus on the holidays and they would schedule extra busses to handle overflow? Yeah-- neither do I! Round trip Bourne MA to Albany NY. Outbound: delayed an hour and a half in Worcester, waiting for three (3) connecting busses from Boston. Return...
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1.0
#1136538
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I took the Peter Pan Bus from Providence RI to New York. A half hour into the ride the bus driver had a problem with a tire and pulled over and we had to wait for another bus. Everyone was transferred to the other bus and we got to New York 45 minutes late. I also lost...
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#1134938
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Peter Pan Bus Lines - Rude driver
1/1

Peter Pan Bus Lines - Rude driver

Peter Pan Bus Lines
#1143620
1.0
Details
Very unsatisfied with this driver.Extremely rude person doesn't know how to communicate.Very unprofessional.Only thing he knows is how to chew his gum
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Peter Pan Bus Lines - Driver not focused on safety

Peter Pan Bus Lines
#1125239
1.0
Details
When a driver drops a passenger at a dedicated spot and does not consider the safety of there being construction and no sidewalk and a dark steeet with no cross walk. Thats shameful. Even after multiple attempts of passenger explainig there is a perfectly safe spot 200 yards away that is a RIPTA bus stop.
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Peter Pan Bus Lines - Driver did not stop at station stop and drove right by me

Peter Pan Bus Lines
#1111228
I arrived 30 minutes early to Peter Pan Express 950 station stop at Frontier- Pearl street & Trumbull. At approximately 7:08am I saw the bus approach full speed in the right lane and I waved at the driver and stepping with my right leg into the street. He drove right by and did not stop. I had to take a $55 taxi instead of the $6 bus. Never again Peter Bus. Word of mouth travels!
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Peter Pan Bus Lines - Customer service in short supply.

Peter Pan Bus Lines
#1077424
All interactions with drivers met with downright hostility or disinterest. One driver complained because my 81 year old mom had a hard time loading her luggage in the bus! Unbelievable! Will NEVER use this service again!
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I boarded a bus to Boston from NYC at 6pm today. From the start the driver was driving erratic in the city. I figured it’s just NY driving but once we hit the highway the real problem began. The driver started driving way above speed limit, continuously swerve between...
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1.0
#1134114
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On 10/7/2017 I took a Peter Pan bus from Great Barrington, MA to New York City. When I made the reservation I indicated that I have a wheelchair. I noted articles on the internet that showed Peter Pan had recently settled a lawsuit about not keeping the lifts in...
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3.1
I didn't like
  • Wheelchair lift not operating smoothly leading to delay
#1121259
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if your name Nicholas S. and you lost $800 and credit card,please call peter pan,secaucus other wise after 30 days dispatchers will share your money.I was peter Pan Bus driver.I called his credit card company twice and I left the massege his cellular,I contacted...
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#1045642
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Bought a ticket from Ny to boston airport. 7am leave so i arrived 15 minutes before to ensure i get on the bus. 7am arrives and i was rudely turned away after being told i need a paper ticket' but i wasnt aware of this when i read the email. Missed my bus. So i went to...
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Anonymous
Anonymous

I use Greyhound also and it is clear on the e-mail confirmation that the e-mail is not the ticket which must be printed for admittance on the bus. At some point Greyhound will...

1.5
#1041396
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Im on peter pan bus out of worcester ma going to philedelphia pa having a respectful conversation with family on phone... Driver stopped in Danbury ct a stop onthe way to New York city abd tells me ti get off my phone.. I responded i can talk on my phone an i was being...
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Anonymous
Annomymous

I'm on my way to the Cape from south station. I received a vibration phone call which I felt was important to take. I spoke very softly and was scolded by the bus driver for ...

Anonymous
Anonymous

People like you make a bad trip for everyone and the driver does everyone a favor when he tells people to be quiet. I just rode a Greyhound bus from NYC to Connecticut today a...

#1034360
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Was supposed to be picked up at 7 AM in December in Connecticut. But pulls through the parking lot at about 20 miles an hour, left me and several other passengers sitting at the benches. If you have been to Connecticut in December you know it is typically sub freezing...
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#980916
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Contact Peter Pan Bus Lines

Mailing Address:
Peterpan Bus
P.O. Box 1776
Springfield, MA 01102-1776
Phone:
(800) 343-9999
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Peter Pan Bus Lines Products and Services

They overbooked their bus. Several of us were not allowed to board as there were no more seats left, though we had tickets. We went to speak to the ticket agent to ask for a refund. She said she could not refund any ticket purchased online since she did not have access...
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#926051
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