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2.1 Based on 7 reviews
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    • Eventually getting to my destination 1
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    • Having to buy a second ticket to not fix the issue 1
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This driver was extremely rude unprofessional and had a nasty attitude . My fiancé and I had just returned from the Bahamas we took the bus out of New York City to travel back tomorrow. When we arrive at the station we show without ticket to One of the attendance. He looked at ticket over and told us to stand in line number one at gate 70. We did exactly what he tells us to do. When the Driver entered the building he asked to see our tickets.... Read more

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Very Late all the time, drivers very rude, no complaints regarded no refund no customer service basically

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I contacted Peter Pan about my desire to travel from South Station, Boston to Woods Hole on a Wednesday the end of July. I expected to get to South Station by 3:30pm but of course the MBTA train was late by 15 minutes. I was assured by Peter Pan that it was Wednesday, "no problem there will be plenty of seats." Well I purchased my ticket but never boarded the 4pm bus and had to wait another hour for the 5pm because they bus was packed. And... Read more

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My son who has mental health challenges was double dipped when he purchased his ticket last night at Amherst Books, from Amherst to New York. The customer agent refused to help him when he tried to purchase the ticket online for $25. He was unaware that this purchase had gone through, and the customer agent took $62 from him to buy the same ticket directly at the ticket counter. When I talked with the assistant manager John Paul, he refused to... Read more

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First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's missionary trip flight home was changed. I contacted customer service and they refused to reschedule my bus trip though their web site lied and said you could. They wanted to then stiff me for an extra $20 on top of the $47 I already paid that was only supposed to be 45. Even though I let them know I needed a change about 12 hours in... Read more

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I am a regular commuter travelling from Falmouth Ma to Boston South station. The 6.30 am bus fron Falmouth smelled of raw Sewerage. I mentioned it to the bus driver and all he said was" some people.. what can I tell you." This is a health hazard and should not be allowed to happen.Fix the ventilation in the bathrooms please.. it was a most unpleasant journey.

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I have booked tickets online in the past on Peter Pan's website and not had a problem. However last night I was booking a RT from Providence to NY and clicked to process the tickets and a sign came up asking if I wanted to leave the page. I clicked no (not know what the correct response was) and nothing happened. I clicked process and nothing happened. Nothing came up saying completed and go to emails for tickets. So it sat there and I... Read more

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Route schedzule charts a location along routde that i expected to get dropped off at. Driver, instead, took an entirely different road, i woke up an entire mile and a half away, during a thunderstorm(!!!!), from my drop-off spot. I asked driver why he didn't go down " " road, was there a detour or something', ,& the *** replied that people rarely ever get on, or off, along said road, that they tell him when boarding, they'll be getting off... Read more

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Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour off. No big deal really. However new return trip ticket was a half hour off and now the 4 hour trip became an 8 hour trip with a layover in New Haven CT. Peter Pan says 4 hours from NY to CT.. google says 2. Peter Pan says 4 hours from CT to Boston... google says 2. So they have taken a 4 hour trip and doubled it with a stop... Read more

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The bus was 45 mins late and I missed my appointment then to top it off when I asked to speak to the manager he was completely rude didn't even let me say one word just made a hand gesture for me to go away and catch my bus I was highly upset how unprofessional and unethical the manager was. I think that I should be compensated for his rude behavior and my time and money wasted I will be calling a higher management in the morning I do no... Read more

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